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Complex Communication in Healthcare

Complex Communication in Healthcare, a PMC Masterclass, is suitable for all health staff including students, clinicians, nurses, allied health and administration.

Under the guidance of our expert facilitator, Prof. Stewart Dunn, and professional actors this hands-on, experiential learning opportunity will not only increase your knowledge and skill, but your understanding and interpretation of human behaviour and the value of good communication within the health system.

We specialise in creating teaching workshops that allow participants to have individualised learning experiences. We explore the structure of and skills involved in psychology around outcomes from health based interactions. Our immersive interactive role plays look at complex communication problems medical professionals’ face in day to day practice.

Topics covered in the Complex Communication in Healthcare Masterclass include:

  • Breaking Bad News
  • Open Disclosure
  • End of Life and Not for Resuscitation (NFR) conversations
  • Dealing with Conflict in the Workplace

PMC is a joint venture supported by Northern Sydney Local Health DistrictUniversity of Sydney Medical School and Friends of the Mater.

Please note: We are currently seeking external accreditation for our training courses and can’t confirm completing before the scheduled training occurs. All participants will receive an attendance certificate detailing face-to-face training hours.

Workshop Dates:

  • Wednesday, 31 May 2017
  • Monday, 31 July 2017
  • Wednesday, 8 November 2017

Session 1: 8.00 am-12.00 pm, Session 2: 1.00 pm-5.00 pm

Kolling Building
Royal North Shore Hospital
Cnr Reserve Rd & Westbourne St
St Leonards NSW 2065

In order to explore all planned workshop topics, you’ll need to attend the full day (2 sessions). You can though choose to attend only one session on the day. Catering provided.
Fees
Registration fees include morning or afternoon tea and lunch (vegetarian options included). Prices are GST inclusive and are in Australian Dollars (AUD).

  Fee
One (1) Session only
Student rate $180.00
University of Sydney & NSLHD staff, AMA members $330.00
All other participants $360.00
Whole day (2 sessions)
Student rate $350.00
University of Sydney & NSLHD staff, AMA members $650.00
All other participants $700.00

For further enquiries email sms.pmcadmin@sydney.edu.au or call 02 9926 4691.

Registration
You are welcome to register and pay by credit card (MasterCard or Visa) Click here
Alternatively, request an invoice by emailing sms.pmcadmin@sydney.edu.au. Note:

  • Registration is limited to 40 participants in each session.
  • Registrations close 24 hours prior to each course.

Refund and Cancellation Policy
Cancellations seven (7) or more days prior to a workshop receive a 90% refund of the registration fee (ie. less 10% administrative fee). There will be no refunds after this time.

Getting There:
Public Transport
St Leonards train station is on the T1 North Shore & Northern Line and is a 10 minute walk from Royal North Shore Hospital.

There are regular buses running between the upper and lower North Shore, Epping, Ryde and Sydney CBD, which stop on the Pacific Highway outside Royal North Shore Hospital. It takes about 5 minutes to walk from the Highway to the hospital.

More information about planning your trip by public transport is available here: http://www.transportnsw.info/
Parking
Visitor parking is available in the multi-storey car park, which is owned and operated by Wilson Parking. Parking fees are displayed at all entrances to the car park. See Map and Parking Rates for more information.

Off-street parking in the area is typically limited to two hours and is often metered.