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2018 Complex Communication in Healthcare – Course Program & Registration

Complex Communication in Healthcare, a PMC Masterclass, is back with new content and scenarios in 2018. The workshop is suitable for all health staff including students, clinicians, nurses, allied health, administration and is Accredited by the Australian Medical Association (AMA).

Topics covered include:

  • Breaking Bad News
  • End of Life
  • Open Disclosure
  • Dealing with Conflict in the Workplace
  • Feedback & Supervision

Under the guidance of our expert facilitator, Prof. Stewart Dunn, and professional actors this hands-on, experiential learning opportunity will not only increase your knowledge and skill, but your understanding and interpretation of human behaviour and the value of good communication within the health system. We specialise in creating teaching workshops that allow participants to have individualised learning experiences. We explore the structure of and skills involved in psychology around outcomes from health based interactions. Our immersive interactive role plays look at complex communication problems medical professionals’ face in day to day practice.

PMC is a joint venture supported by Northern Sydney Local Health DistrictUniversity of Sydney Medical School and Friends of the Mater.

Workshop Dates & Location:

  • Wednesday, 21 March 2018
  • Tuesday, 10 July 2018
  • Tuesday, 6 November 2018

Session 1: 8.00 am-12.00 pm, Session 2: 1.00 pm-5.00 pm

Kolling Building
Royal North Shore Hospital
Cnr Reserve Rd & Westbourne St
St Leonards NSW 2065, Australia

In order to explore all planned workshop topics, you’ll need to attend the full day (2 sessions). You can though choose to attend only one session on the day. Catering provided.

Registration & Fees
For more information and to register CLICK HERE.

For further enquiries email or call +612 9926 4691.

Final Masterclass for 2017 – Complex Communication in Healthcare

Have you or a colleague experienced challenging staff/patient interactions or conversations recently and would benefit by attending our training? Our final Communication Master Class for 2017 is only 5 weeks away. Read more

2017 Communication Prize Winners

Stage 4 Conference week saw the top three Sydney Medical School finalists compete in a live event to determine their place in the 2017 Sulway Harris Prize for Excellence in Clinical Communication. The finalists participated in response, empathy and role play activities scored by a panel of seven esteemed judges representing the academic, clinical, patient and medico-legal aspects of the medical world. The final outcome was:

  • 1st Prize of $1,500: Christian Katsikaros, Westmead Clinical School (pictured above with judge, Assoc. Prof. Chris Roberts)
  • 2nd Prize of $1,000: Travis Bettison, Northern Clinical School
  • 3rd Prize of $500: Aditi Raut, Northern Clinical School

Read more

2017 Vice-Chancellor’s Awards for Excellence

Our very own Dr Renee Lim was recently one of three University of Sydney employees to receive a 2017 Vice-Chancellor’s Award for Outstanding Early Career Teaching. This award celebrates the achievements of early-career University academics who excel in teaching through their contribution to an outstanding educational experience and outstanding educational outcomes for students.

Read more

Is there a Wrong and Right way to Break Bad News?

Being the bearer of bad news is one of medicine’s more emotionally challenging responsibilities. Getting it right is crucial not only for patients and their families, but also for the well-being of doctors themselves.

“If you’re giving someone bad news, it’s going to be pretty brutal for both the person receiving the news and the one giving it,” says Professor Stewart Dunn, a medical psychologist specialised in the psychological care of cancer patients and their families. Click Here to read Prof. Dunn’s complete article on the Australian Medical Association (AMA) Doctor Portal.

AMA’s Dealing with Bad Health News – May 25

We’re proud to announce our inclusion in the Australian Medical Association’s (AMA) national conference program and invite you to register for our pre-conference workshop in Melbourne. 

  • 9.30 am-5.00 pm
    Thursday, 25 May 2017

Click Here for more information and register now. Read more

Complex Communication in Healthcare 2017

Dates are confirmed for this year’s Complex Communication in Healthcare Masterclass program.

Workshop Date & Times:

  • Wednesday, 31 May 2017
  • Monday, 31 July 2017
  • Wednesday, 8 November 2017

Click Here for more information and register now. Read more

Applications Open – Sulway Harris Prize for Excellence in Clinical Communication

After the success of its inaugural year in 2016, we are excited to announce applications are open for The Sulway Harris Prize for Excellence in Clinical Communication, celebrating and promoting a skill essential to patient care – communication. Read more

Communications Masterclass – Save the date!

On 11 November 2016, The Pam McLean Centre (PMC) will hold two 4 hour Communication Masterclasses suitable for all health staff including clinicians, nurses, allied health and administration at the Royal North Shore Hospital, St Leonards NSW.

This masterclass is unique in that YOU, the participant, will create the key learning outcomes by providing examples of communication scenarios or behaviours you wish to work on in the room. Read more

Call for Volunteer Facilitators Aug-Oct 2016

The Pam McLean Centre (PMC) is based at Royal North Shore Hospital in the Sydney Medical School Northern. We have a pool of professional actors trained in medical scenarios that allow students and graduate doctors the opportunity to explore simulations involving challenging communications. Each year PMC conducts Stage 1 tutorial sessions, called Dealing with Bad News (DBN), and Stage 2 sessions called Aversive Procedures (AP), at each of the clinical schools – RPAH, Concord, RNSH, Westmead, Nepean, SAN. These sessions have received rave reviews from students for more than 10 years. Read more